The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Oct 15, 2026 - 21:35 PDT
Identified
We have identified the cause of the issue A subset of customers are unable to access the User Management tab or view seats associated with renewed products in Autodesk account. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 15, 2026 - 21:33 PDT
Update
We are continuing to investigate A subset of customers are unable to access the User Management tab or view seats associated with renewed products in Autodesk account. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 15, 2026 - 21:25 PDT
Investigating
We are investigating an issue with where subset of customers are unable to access the User Management tab in Autodesk Account.. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Oct 15, 2026 - 21:17 PDT
This incident affected: Autodesk Business Systems (Autodesk account).