The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Jan 06, 2026 - 04:20 PST
Identified
We have identified the cause of the issue where customers are experiencing latency issues while creating new trial sites in FPTR Transcoding & FPTR. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 06, 2026 - 04:06 PST
Investigating
We are investigating an issue where customers are experiencing latency issues while creating new trial sites in FPTR Transcoding & FPTR. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Jan 06, 2026 - 03:45 PST
This incident affected: Flow Production Tracking (FPTR Transcoding, FPTR).