AUTODESK EVENT ANALYSIS
Incident Number: #COE-INC115825
Incident Date: February 24, 2025
Summary
Between February 25, 2025 at 7:54 AM GMT and February 25, 2025 at 11:22 AM GMT, Autodesk experienced an issue that impacted customers using BIM 360 Design Collaboration and Autodesk Construction Cloud Design Collaboration in the European Union region.
Impacted Services
- Customers using Autodesk Construction Cloud were unable to access the latest published Revit Cloud Worksharing models due to the lack of execution of scheduled publish events.
- Customer configured scheduled publishing was not executing within BIM 360 Design Collaboration and Autodesk Construction Cloud Design Collaboration.
Root Cause
- The issue was caused by a deployed code change in the Design Collaboration publish functionality.
- The change was rolled back and services returned to normal operation.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be
taken. These include the following:
- Improvements to monitoring and alerts on failed schedule publish events in Design Collaboration.
Thank you for your patience and understanding.
Posted a month ago. Mar 7, 2025 - 8:12 PM GMT