Postmortem
AUTODESK EVENT ANALYSIS
Incident Number: coe-inc139594-shotgun
Incident Date: April 1, 2026
Summary
On April 1, 2026, between 7:00 AM PDT and 12:14 PM PDT, Autodesk experienced an issue that impacted customers using Flow Production Tracking (FPTR). During this time, customers were unable to create or modify webhooks.
Impacted Services
- Flow Production Tracking (FPTR): Customers were unable to create or update webhooks.
Root Cause
- The issue was caused by a change in DNS resolution behavior that affected webhook functionality.
Autodesk Actions
Autodesk has completed a post-incident analysis of the event and identified actions to be taken. These include the following:
- Improvements to testing and validation processes to better identify similar issues before release.
- Enhancements to monitoring to detect webhook-related issues more quickly.
Thank you for your patience and understanding.
Posted Apr 29, 2026 - 00:14 PDT
Resolved
All services have returned to normal operation. Thank you for your patience and understanding as we worked to resolve this issue.
Posted Apr 17, 2026 - 10:00 PDT
Investigating
We are investigating a service disruption that is affecting multiple Autodesk Products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Posted Apr 17, 2026 - 09:38 PDT
This incident affected: Autodesk Forma (BIM Collaborate, BIM Collaborate (Australia), BIM Collaborate (Canada), BIM Collaborate (European Union), BIM Collaborate (Germany), BIM Collaborate (India), BIM Collaborate (Japan), BIM Collaborate (UK), BuildingConnected, Forma - Admin Console, Forma - Admin Console (Australia), Forma - Admin Console (Canada), Forma - Admin Console (European Union), Forma - Admin Console (Germany), Forma - Admin Console (India), Forma - Admin Console (Japan), Forma - Admin Console (UK), Forma - AutoSpecs, Forma - Cost Management, Forma - Cost Management (Australia), Forma - Cost Management (Canada), Forma - Cost Management (European Union), Forma - Cost Management (Germany), Forma - Cost Management (India), Forma - Cost Management (Japan), Forma - Cost Management (UK), Forma - Data Connector, Forma - Data Connector (Australia), Forma - Data Connector (Canada), Forma - Data Connector (European Union), Forma - Data Connector (Germany), Forma - Data Connector (India), Forma - Data Connector (Japan), Forma - Data Connector (UK), Forma - My Home, Forma - My Home (Australia), Forma - My Home (Canada), Forma - My Home (European Union), Forma - My Home (Germany), Forma - My Home (India), Forma - My Home (Japan), Forma - My Home (UK), Forma - Reports, Forma - Reports (Australia), Forma - Reports (Canada), Forma - Reports (Germany), Forma - Reports (European Union), Forma - Reports (India), Forma - Reports (Japan), Forma - Reports (UK), Forma - Specifications, Forma - Specifications (Australia), Forma - Specifications (Canada), Forma - Specifications (European Union), Forma - Specifications (Germany), Forma - Specifications (India), Forma - Specifications (Japan), Forma - Specifications (UK), Forma Build, Forma Build (Australia), Forma Build (Canada), Forma Build (European Union), Forma Build (Germany), Forma Build (India), Forma Build (Japan), Forma Build (UK), Forma Carbon Insights, Forma Carbon Insights (Australia), Forma Carbon Insights (Canada), Forma Carbon Insights (European Union), Forma Carbon Insights (Germany), Forma Carbon Insights (India), Forma Carbon Insights (Japan), Forma Carbon Insights (UK), Forma Data Management, Forma Data Management (Australia), Forma Data Management (Canada), Forma Data Management (European Union), Forma Data Management (Germany), Forma Data Management (India), Forma Data Management (Japan), Forma Data Management (UK), Forma Design Collaboration, Forma Design Collaboration (Australia), Forma Design Collaboration (Canada), Forma Design Collaboration (European Union), Forma Design Collaboration (Germany), Forma Design Collaboration (India), Forma Design Collaboration (Japan), Forma Design Collaboration (UK), Forma Mobile App, Forma Mobile App (Australia), Forma Mobile App (Canada), Forma Mobile App (European Union), Forma Mobile App (Germany), Forma Mobile App (India), Forma Mobile App (Japan), Forma Mobile App (UK), Forma Takeoff, Forma Takeoff (Australia), Forma Takeoff (Canada), Forma Takeoff (European Union), Forma Takeoff (Germany), Forma Takeoff (India), Forma Takeoff (Japan), Forma Takeoff (UK), ProEst, ProEst (Australia), TradeTapp), A360, AutoCAD Online Services, AutoCAD Web, Autodesk App Store, Autodesk Docs for Government, Autodesk Drive, Autodesk Parameters Service, Autodesk Parameters Service (Australia), Autodesk Parameters Service (Canada), Autodesk Parameters Service (European Union), Autodesk Parameters Service (Germany), Autodesk Parameters Service (India), Autodesk Parameters Service (Japan), Autodesk Parameters Service (UK), Autodesk Tandem™, BIM Collaborate Pro for Government, Character Generator, Civil 3D Online Services, Cloud Rendering, Collaboration for AutoCAD Plant 3D, Collaboration for AutoCAD Plant 3D (Australia), Collaboration for AutoCAD Plant 3D (European Union), Dynamo Package Manager, Factory Design Warehouse, Flow Generative Scheduling, FormIt, Fusion Manage, Fusion Online, Fusion Operations, Fusion Team, Generative Design, Identity, Licensing & Entitlement, Informed Design Web App, Informed Design for Inventor, Informed Design for Revit, InfraWorks, Instructables, Library.io, MEP Content Editor, My Profile and Settings, ReCap Services, Revit Cloud Model Upgrade, Revit Cloud Worksharing / Cloud Models, Revit Cloud Worksharing / Cloud Models (Australia), Revit Cloud Worksharing / Cloud Models (Canada), Revit Cloud Worksharing / Cloud Models (European Union), Revit Cloud Worksharing / Cloud Models (Germany), Revit Cloud Worksharing / Cloud Models (India), Revit Cloud Worksharing / Cloud Models (Japan), Revit Cloud Worksharing / Cloud Models (UK), Tinkercad, Upchain, Vault Gateway, BIM 360 (BIM 360 Account Administration, BIM 360 Account Administration (European Union), BIM 360 Cost Management, BIM 360 Cost Management (European Union), BIM 360 Design Collaboration, BIM 360 Design Collaboration (European Union), BIM 360 Docs, BIM 360 Docs (European Union), BIM 360 Field, BIM 360 Field (European Union), BIM 360 Field Management, BIM 360 Field Management (European Union), BIM 360 Glue, BIM 360 Glue (European Union), BIM 360 Insight, BIM 360 Insight (European Union), BIM 360 Model Coordination, BIM 360 Model Coordination (European Union), BIM 360 Ops, BIM 360 Plan, BIM 360 Project Home, BIM 360 Project Home (European Union), BIM 360 Project Management, BIM 360 Project Management (European Union), BIM 360 Reports, BIM 360 Reports (European Union), BIM 360 Team Mobile), Pype (Pype AutoSpecs, Pype Closeout, Pype SmartPlans, Pype eBinder), Moldflow (Moldflow Cloud Service), PlanGrid (PlanGrid, PlanGrid Admin Console), Autodesk Business Systems (Autodesk Assistant), Flow Capture (Flow Capture Application), Fusion (Fusion Desktop Application, Fusion Mobile), and Autodesk Platform Services (APS - Data Exchange, APS - Data Management, APS - Data Management (Australia), APS - Data Management (Canada), APS - Data Management (European Union), APS - Data Management (Germany), APS - Data Management (India), APS - Data Management (Japan), APS - Data Management (UK), APS - Automation API, APS - Developer Portal, APS - Flow Graph Engine API, APS - Manufacturing Data Model, APS - Model Derivative, APS - Webhooks).