Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
May 29, 12:42 PDT
Investigating -
We are investigating reports of customers being unable to view chat messages after opening shared links in a new tab in Autodesk Assistant. As a workaround, customers can still access the required links via email communication without disruption. We are actively looking into this and will provide an update within 60 minutes or sooner as more information becomes available.
May 29, 12:21 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
May 28, 23:59 PDT
Identified -
We have identified the cause of the issue where is most likely related to the Application Load Balancer (ALB) or the health of the underlying ECS/ALB nodes, resulting in intermittent connectivity failures to the backend endpoint. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
May 28, 23:48 PDT
Investigating -
We are investigating an issue where customers are unable to view cards in Forma Insight and BIM360 Insight in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
May 28, 23:41 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
May 28, 00:05 PDT
Investigating -
We are investigating an issue where Customers are unable to view the latest Forms data within ACC Insight.. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
May 27, 23:57 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
May 27, 22:12 PDT
Update -
We are continuing to investigate Customers are experiencing 504 timeout errors while accessing the Translation Design endpoint. We will provide an update within 60 minutes or sooner if we have more information to share.
May 27, 22:08 PDT
Investigating -
We are investigating reports of where the Customers are experiencing 504 timeout errors while accessing the Translation Design endpoint We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
May 27, 21:57 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
May 26, 19:32 PDT
Investigating -
We are investigating an issue where customers are unable to access or install software after registering for an educational license in manage.autodesk.com. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
May 26, 19:11 PDT