Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 12, 15:58 PST
Identified -
We have identified the cause of the issue where customers are experiencing latency while using multiple Autodesk products in the Australia and European Union regions. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 12, 15:41 PST
Update -
We are continuing to investigate an issue where customers are experiencing latency while using multiple Autodesk products in the Australia and European Union regions. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 12, 15:38 PST
Investigating -
We are investigating an issue where customers are experiencing latency while using multiple Autodesk products in the Australia and European Union regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 12, 15:22 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 12, 13:32 PST
Investigating -
We are investigating an issue where customers are experiencing degraded performance while using the PlanGrid and PlanGrid Admin Console. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 12, 13:01 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 12, 12:29 PST
Investigating -
We are investigating an issue where customers are experiencing degraded performance while using PlanGrid and PlanGrid Admin Console. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 12, 12:11 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 11, 21:19 PST
Investigating -
We are investigating an issue where customers are unable to access files in Autodesk Docs in US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 11, 20:58 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 10, 16:41 PST
Investigating -
We are investigating an issue where customers are unable to access files on BIM 360 Docs in the US and European Union regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 10, 16:38 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 10, 09:58 PST
Investigating -
We are investigating an issue where customers are unable to view or load projects, and admins are unable to invite new users to projects in multiple Autodesk Construction Cloud services. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 10, 09:47 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 10, 09:17 PST
Investigating -
We are investigating an issue where customers are unable to invite and manage end users in Classic User Management. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 10, 09:05 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 10, 07:37 PST
Investigating -
We are investigating an issue where customers are unable to view project members page in BIM 360 Account Administration in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 10, 07:18 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 10, 04:13 PST
Investigating -
We are investigating an issue where customers are unable to export reports in ACC Reports and BIM 360 Reports in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 10, 03:53 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 9, 04:36 PST
Investigating -
We are investigating an issue where customers are experiencing intermittent access on Design Automation when they try to create, schedule, and check the status of jobs on 3ds Max, AutoCAD, Inventor, and Revit.. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 9, 04:10 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 6, 15:00 PST
Investigating -
We are investigating an issue where some customers are unable to load Autodesk Build. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 6, 14:46 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 6, 13:06 PST
Identified -
We have identified the cause of the issue customers are unable to load BIM 360 Project Home. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 6, 12:57 PST
Investigating -
We are investigating reports where customers are unable to load BIM 360 Project Home. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 6, 12:45 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 5, 13:47 PST
Identified -
We have identified the cause of the issue where customers are unable to access all the features of Helium applications in the US region. We will provide an update within 60 minutes or sooner if we have more information to share.
Dec 5, 13:34 PST
Investigating -
We are investigating an issue where customers are unable to access all the features of Helium applications in the US region . We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 5, 13:05 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 5, 02:33 PST
Investigating -
We are investigating an issue where customers are unable to upload photos in BIM 360 Assets in the US and the European Union regions. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 5, 02:20 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 4, 06:06 PST
Investigating -
We are investigating an issue where customers are unable to access files in newly created projects of Autodesk Docs in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 4, 05:38 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 3, 15:18 PST
Investigating -
We are investigating an issue where customers are unable to login multiple Autodesk products in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 3, 14:57 PST
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Dec 2, 13:53 PST
Investigating -
We are investigating an issue where customers are unable to load mobile and desktop versions in BIM 360 Field and BIM 360 Field Management in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Dec 2, 13:07 PST