Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 21, 06:55 PDT
Investigating -
We are investigating an issue with customers are unable to access Cloud Worksharing model on Revit Home Page. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 21, 03:42 PDT
Completed -
The scheduled maintenance has been completed.
Oct 20, 00:00 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 23:00 PDT
Scheduled -
Autodesk will perform scheduled maintenance for Fusion on October 19, 2024 from 11:00 PM PDT until October 20, 2024 12:00 AM PDT to improve platform resiliency. During this time Fusion customers will be in offline mode with no access to online data. Customer can continue to use Fusion in offline mode. We apologize for any inconvenience caused during this time.
Oct 9, 14:46 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 19, 05:37 PDT
Investigating -
We are investigating an issue where customers are experiencing latency issues while accessing OSS service in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 19, 05:34 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 18, 05:32 PDT
Investigating -
We are investigating an issue where new users are unable to create accounts using Building Connected service in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 18, 05:28 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 18, 04:32 PDT
Investigating -
We are investigating an issue where customers are experiencing slowness and performance issues while accessing the multiple Autodesk Construction Cloud (ACC) services in the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 18, 04:20 PDT
Completed -
The scheduled maintenance has been completed.
Oct 18, 01:45 PDT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 00:45 PDT
Scheduled -
Autodesk will be performing urgent system maintenance for ACC Admin Console, ACC Admin Console (Australia) in our US, Australia region(s) on October 16, 2024, from 12:00 AM PDT until October 16, 2024 02:00 AM PDT to improve platform resiliency. During this time, customers will be unable to login. We apologize for the short notice and any inconvenience caused during this time. Thank you for your patience and understanding.
Oct 17, 13:44 PDT
Resolved -
This incident has been resolved.
Oct 17, 14:11 PDT
Investigating -
We are investigating an issue where customers are unable to view Fusion 360 Manage on Fusion Manage for the US region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 17, 14:02 PDT
Resolved -
On October 16, 2024 at 11:53 AM PDT, Autodesk identified an issue where customers were unable to update projects while using BIM 360 Docs in the US region. Once the issue was resolved on October 16, 2024 at 12:14 PM PDT, BIM 360 Docs returned to normal operation. This is a retroactive notification as this issue did not display on the Autodesk Health Dashboard at that time. Thank you for your patience and understanding.
Oct 16, 13:04 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 15, 13:09 PDT
Investigating -
We are investigating an issue where customers are having difficulty accessing multiple Autodesk products. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 15, 12:54 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 15, 12:07 PDT
Identified -
We have identified the cause of the issue where customers are experiencing latency while accessing manage.autodesk.com in the European Union region. Our team is actively working on resolving this as quickly as possible. We will provide an update within 60 minutes or sooner if we have more information to share.
Oct 15, 11:47 PDT
Investigating -
We are investigating reports where customers are unable to access manage.autodesk.com in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 15, 11:32 PDT
Resolved -
The issue has been resolved. Thank you for your patience and understanding as we worked to resolve this issue.
Oct 14, 04:22 PDT
Investigating -
We are investigating an issue where customers are unable to renew 'Subscriptions' Via Autodesk App Store in the European Union region. We are actively looking into this and we will provide an update within 60 minutes or sooner if we have more information to share.
Oct 14, 04:13 PDT